Terms of service
Terms & Conditions
By placing an order with Cristal Ravita (“Cristal Ravita”, “we”, “us” or “our”) for products which are sold on the Site (“Products”), you will be deemed to have read, understood, and agreed to these Terms & Conditions (“T&Cs”). Please read these T&Cs carefully and, if you are unhappy with any aspect, you should contact one of our customer service advisors before placing an order with us.
We amend these T&Cs from time to time. Please check the top of this page to see when these T&Cs were last updated. Every time you order Products from us, the T&Cs in force at the time of your order will apply to the contract between you and us.
If we have to revise these T&Cs and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.
ABOUT GIHAN BEAUTY
Cristal Ravita is your trusted destination for premium beauty and personal care products. Proudly owned and operated by GEM Egypt - a leading Egyptian company established in 1992 — we bring you top-quality products through strong partnerships with international brands.
Cristal Ravita has been offering a carefully curated selection of beauty essentials online, combining convenience, authenticity, and exceptional customer care.
We are based at 4 E Asmaa Fahmy St., Heliopolis, Cairo, Egypt Your privacy and satisfaction are at the heart of everything we do. Shop with confidence — we are here to make your beauty journey easier, safer, and more inspiring.
ELIGIBILITY
In order to make a purchase through the Site or to use the services or features made available to you on the Site, you will be required to register. When you register, you will be required to provide information about yourself, including, but not limited to, your name, telephone number, and e-mail address, which is true, accurate, current, and complete in all respects. Should any of your registration information change in the future, you are required to amend your personal online account immediately. We may change the registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct, and you confirm that you are the person referred to in the billing information provided.
PRICING POLICY
We have taken great care in the preparation of the content of this Site, in particular, to ensure that the details, descriptions, and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the Products or the prices as advertised on this Site. All prices are displayed, including VAT and exclusive of delivery charges. The total cost of your order is the price of the Products ordered plus VAT at the current rate and plus the delivery charges as set out during the checkout process.
AVAILABILITY
All Products are subject to availability. Validly stated prices on our Site remain in effect for so long as the Products are available or as otherwise stated on our Site. We will inform you as soon as possible if the Products you have ordered are not available.
ONLINE ORDERING PROCESS
1. Add the desired products to your shopping cart.
2. Enter your delivery address and payment details.
3. Before finalizing, review your order, including products, prices, and any additional charges (such as shipping).
4. Click ‘Submit’ to complete your purchase.
ORDERING ERRORS
You are able to correct errors on your order up to the point at which you click on ‘submit order’ on the final page of our ordering process.
ACKNOWLEDGMENT AND ACCEPTANCE OF YOUR ORDER
A binding contract is formed when we send the Dispatch Confirmation or when we dispatch the products if no Dispatch Confirmation is sent due to a processing error. If you have any questions about your order, please email us at socialmedia@gemegypt.com, including your order number. We may not accept your order if the product is out of stock, if there’s a product or pricing error, or if payment authorization fails.